If you get an email from the subject line of the email will be "Your Recent Passport Application - We want to hear from you." Passport!" or "Act Now - Renew Your Child's Passport!" If you get an email from the subject line of the email will be "Act Now - Renew Your U.S. The emails may include a reminder to renew your passport from or a request to participate in an optional survey from after you have applied for a passport. Use the information below to confirm the email or text message is from us. The emails and text messages will include links that take you directly to our website. In 2024, we are sending emails and SMS text messages to some customers. If you have been waiting more than 8 weeks, contact the National Passport Information Center at 1-87 to report that you have not received your documents. birth certificate or previous passport) to arrive. It may take 8 weeks after you receive your new passport for your supporting documents (e.g. I have been waiting more than 8 weeks and have not received my supporting documents. I applied for both a passport book and passport card: You may receive three separate mailings one with your citizenship documents, one with your newly-issued passport book, and one with your newly-issued passport card. You may wait 8 weeks after receiving your passport book before you receive a second and third mailing with your passport card and citizenship documents. We do not send cards via 1-2 day delivery services. We only send the passport card via First Class Mail.
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I applied for a passport card only: You may receive your newly-issued passport card and your citizenship documents in two separate mailings. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. We can send your passport book via a 1-2 day delivery service. I applied for a passport book only: You may receive your newly-issued passport and your citizenship documents in two separate mailings. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents.
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How we send your passport and supporting documents depends if you applied for a book and/or a card and if you paid for 1-2 day delivery service of your completed passport book. After we print your passport, we will send it to you and return your supporting documents.